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Terms & Conditions

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Cherry Blossom Lashes® purchase, if you need to return your purchase, please review the information below.

  • Returns must be made within 30 days of your receipt date for a refund. 

  • Please contact customer service with any questions or to get a return authorization number by email at info@cherryblossomlashes.com

  • Merchandise must be in its original and unused condition.

  • We do not refund original shipping costs with the return.

  • Please note on the front side of your receipt or packing slip the return authorization number and reason for your return.

You will be responsible for the return shipping and handling charges, which will not be refunded unless you received damaged merchandise (see Damaged Products Policy). Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages. All returns will be credited to the original payment method used at the time of purchase. Returns will be processed within 1-2 weeks of our office receiving your item. Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement. Please do not mail any packages C.O.D., as they will not be accepted. Only items purchased on info@cherryblossomlashes.com may be accepted for a return. Items purchased from another retailer cannot be returned or exchanged at retailers that sell any Cherry Blossom Lashes®. Please contact customer service with any questions by email at info@cherryblossomlashes.com

 
 
PLEASE NOTE: EMPTY CONTAINERS CAN NOT BE ACCEPTED FOR REFUND.

Damaged Product Policy

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement. Items will not be replaced after 30 days. Please contact customer service with any questions by email at info@cherryblossomlashes.com and we will respond with the appropriate return and/or exchange instructions.

Gift

If you wish to receive a refund for an item that was purchased as a gift, your approved refund will be issued in the form of CherryBlossomLashes.com online credit for the same value of your gift. Please contact customer service by email at info@cherryblossomlashes.com and we will respond with the appropriate return and/or exchange instructions for your gift.

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