We are committed to providing quality products to our customers. While we hope that you are always satisfied with your purchase, if you need to return your purchase, please review the information below.
Returns must be made within 30 days of your receipt date for a refund.
Merchandise must be in its original and unused condition.
We do not refund original shipping costs with the return.
Please note on the front side of your receipt or packing slip the return authorization number and reason for your return.
You will be responsible for the return shipping and handling charges, which will not be refunded unless you received damaged merchandise (see Damaged Products Policy).
Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
All returns will be credited to the original payment method used at the time of purchase.
Returns will be processed within 1-2 weeks of our office receiving your item.
Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
Please do not mail any packages C.O.D., as they will not be accepted. Only items purchased on email@example.com may be accepted for a return. Items purchased from another retailer cannot be returned or exchanged at retailers that sell any Cherry Blossom Lashes®.
Please contact customer service with any questions by email at firstname.lastname@example.org.
After your order has been successfully placed, please allow 1-2 business days for us to process your order before it ships. Please allow 5-20 days for shipping for Canada Orders, and 5-12 days for USA Orders!
We will notify you via email as soon as your order is on its way to you. If you would like a tracking number please notify us via email, and we will provide you with one right away!
If you have any questions regarding our Shipping and Returns Policy, please contact us at email@example.com.
Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange. As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in.
All return shipping labels include a tracking number which will notify you (and us!) when your return is received. If we do not receive your return, no refund or exchange will be granted.